Flowers Southfields E-Commerce Terms & Conditions

Introduction

Welcome to Flowers Southfields. These Terms & Conditions govern your use of our online flower delivery service in Southfields and surrounding areas. Please read them carefully before placing an order. By using our website and placing an order, you agree to abide by these terms and conditions in full. If you do not agree, you should not use our site or services.

Scope of These Terms

These Terms & Conditions apply to all customers purchasing flower delivery or related services online from Flowers Southfields, including those in Southfields and the surrounding local areas. If you order from outside these areas, please note that delivery or order fulfilment may not be possible, and we reserve the right to cancel such orders.

Order Process

Product Selection: Our website displays a variety of flower arrangements, bouquets, and related gifts available for delivery in Southfields. Browse our selection online and add your chosen items to your basket.

Placing an Order: To submit an order, review your basket and follow the checkout process. You will be required to provide accurate delivery details, recipient information, and any personalisation or delivery instructions.

Order Confirmation: Once your order has been placed, you will receive an on-screen confirmation and an order summary. Please ensure that all details are correct, especially the recipient’s address and delivery instructions. You will receive a subsequent notification when your order has been accepted, which forms a contract between you and Flowers Southfields.

Order Amendments: If you notice any errors after confirming your order, please contact us immediately. Amendments may not always be possible, particularly for same-day or next-day deliveries.

Pricing and Payment

Pricing: All prices displayed on our website are in GBP (£) and include VAT where applicable. We reserve the right to change pricing at any time without prior notice, although confirmed orders will be honoured at the price shown at time of order.

Methods of Payment: Payment is required in full at the time of order. We accept secure online payments via major debit and credit cards, as well as other electronic payment methods advertised at checkout. Your payment details will be handled securely in accordance with data protection laws.

Payment Validation: Your order will not be processed until payment has been successfully completed and validated. If there is a problem processing your payment, the order will not be fulfilled until full payment is received.

Delivery Policy

Delivery Areas: Flowers Southfields provides flower delivery services within Southfields and surrounding postcodes only. If your order falls outside these areas, we may contact you to discuss options or cancel the order with a full refund.

Delivery Times: Standard delivery times are during business hours, Monday to Saturday. We cannot guarantee specific delivery times but will strive to accommodate requests where possible.

Recipient Details: Please ensure recipient information, including address and phone number (if requested), is accurate. Incorrect or incomplete information may result in delayed or failed delivery.

Undelivered Items: If no one is available to receive the flowers at the delivery address, we may leave them with a neighbour or in a safe location (if specified), or attempt re-delivery at our discretion. A note will be left to inform the recipient where the order has been placed.

Events Beyond Our Control: While we strive to deliver as promised, Flowers Southfields is not liable for late deliveries due to circumstances beyond our control, including but not limited to extreme weather, road closures, or other unforeseen events impacting delivery services.

Cancellations and Refunds

Order Cancellation: If you wish to cancel your order, please contact us as soon as possible. Cancellations must be received before your order is prepared and dispatched. Once flowers have been prepared or shipped, cancellations may not be possible due to the perishable nature of the products.

Refunds: If your cancellation is accepted before dispatch, a full refund will be issued to your original payment method. If the flowers have already been dispatched or delivered, refunds will not usually be offered unless the products are defective or not as described.

Returns: Due to the perishable nature of flowers, returns are not typically accepted. If you receive an item that is damaged or significantly not as described, please contact us promptly (within 24 hours of delivery) with photographic evidence. We will assess the situation and may offer a replacement or partial/full refund at our discretion.

Non-Returnable Items: Certain personalised or special order items cannot be cancelled or refunded once production has begun. This includes custom bouquets and items prepared to your specifications.

Quality and Substitutions

Flower Availability: While we strive to match your chosen arrangement as closely as possible, flowers are subject to seasonal and local availability. We reserve the right to substitute blooms of equal or greater value, style, and colour when necessary. Substitutions will be made with care to ensure quality and aesthetic integrity of your order.

Product Images: Images on our site are for illustrative purposes. Actual arrangements may vary due to seasonal changes, stock, and artistic interpretation by our florists.

Liability

Limitation of Liability: Flowers Southfields’ liability for any claim arising out of the supply of goods or services is limited to the price paid by the customer for those goods or services. We are not liable for indirect, incidental, or consequential losses.

Events Beyond Our Control: We accept no liability for loss, damage, or non-delivery resulting from circumstances beyond our reasonable control, including but not limited to delays caused by weather, strikes, or third-party carriers.

Customer Responsibility: It is your responsibility to provide accurate order and delivery information. We are not responsible for failed deliveries or loss due to incorrect or insufficient information.

Allergies and Care Instructions: Flowers Southfields is not liable for allergic reactions or other adverse effects. Care instructions are provided with certain products; please follow these to ensure longevity and safety.

User Content and Conduct

Personal Messages: If you send a message with your order, you are solely responsible for its content. Messages must not contain offensive, illegal, or inappropriate language. We reserve the right to refuse to deliver or amend messages that we deem objectionable.

Website Usage: You agree not to use our website for any unlawful purpose or in any way that could harm Flowers Southfields or other users.

Privacy and Data Protection

All personal information provided to us is handled in compliance with applicable data protection laws. Your information will be used solely for order processing, delivery, and any necessary communications relating to your purchase. We do not share your information with third parties except as required to fulfil your order or as permitted by law.

Amendments to Terms and Conditions

Flowers Southfields reserves the right to amend these Terms & Conditions at any time. Changes will be posted online and will take effect from the time of posting. Continued use of our website and services constitutes acceptance of these changes.

Governing Law

These Terms & Conditions and any disputes arising from your use of our services are governed by the laws of England and Wales. By using our website and services, you consent to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

Severability: If any provision of these Terms & Conditions is found to be unenforceable or invalid by a court, the remaining provisions will continue in effect.

No Waiver: Failure to enforce any part of these Terms & Conditions does not constitute a waiver of our right to enforce later.

Entire Agreement: These Terms & Conditions, together with any order confirmation and published policies, constitute the entire agreement between you and Flowers Southfields for your online flower delivery order in Southfields and surrounding areas.

Note: These terms apply to all customers across Southfields and surrounding areas, ensuring a clear and consistent understanding of your rights and obligations when ordering flower delivery online from Flowers Southfields.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Southfields, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Southfields.

For assistance with orders, returns or account queries, please fill out the Contact Us form.