Returns, Refunds & Complaints at Flowers Southfields
Our Promise: Fresh Flowers Guarantee
At Flowers Southfields, we are dedicated to providing only the freshest and most beautiful flowers to our valued customers in Southfields and nearby areas. As a trusted local florist, we take pride in delivering high-quality arrangements to households and businesses, ensuring each bouquet arrives at its vibrant best. Our Fresh Flowers Guarantee is designed to make your Flower shopping experience with us worry-free and completely satisfying.
Damaged-on-Arrival Policy
Your flowers should arrive looking as lovely as when they left our shop. If you receive flowers that are noticeably damaged on arrival, please notify us within 24 hours of delivery. To resolve your issue quickly, kindly provide a clear photo of the damaged product, including its packaging. This enables us to investigate and address your concern promptly, ensuring that you receive the quality you expect from your Southfields florist.
Freshness Window
We guarantee that your flowers will stay fresh for a period of 5 days from the date of delivery, provided they are cared for according to the included instructions. Proper care includes refreshing the water daily, trimming stems as needed, and keeping flowers away from direct heat or sunlight. If your flowers fail to meet our freshness standard within this window, please get in touch and we will review your case with care and understanding.
Refund, Replacement, and Resolution Options
Your satisfaction is our top priority. If your flowers arrive damaged, wilted, or not as described, you can choose from the following options:
- Replacement: We will prepare and deliver a fresh replacement bouquet at the earliest possible time, subject to flower availability.
- Full Refund: If a suitable replacement cannot be arranged or if you prefer a refund, the full order value will be credited back using your original method of payment.
- Partial Refund or Store Credit: In certain cases, we may offer a partial refund or store credit, especially if part of the arrangement was affected or if you wish to order again in the future.
Refunds are typically processed within 3-5 working days following confirmation of your eligibility.
Complaints Process
We value feedback from our customers, as it helps us uphold our reputation as a reliable Southfields florist. If you are unhappy with any aspect of our product or service, please follow these steps:
- Contact us as soon as possible, providing your order details, a description of the issue, and photos if relevant.
- Our customer service team will acknowledge your complaint and review your case within 48 hours.
- We aim to resolve all complaints in a fair and timely manner, keeping you informed every step of the way.
Your concerns will be addressed with the utmost consideration, as we are committed to continuous improvement and customer satisfaction.
Your Trusted Local Southfields Florist
Flowers Southfields is proud to serve the local community with a personalised, reliable service. Whether you order flowers for your home, special occasion, or business, your satisfaction is central to all we do. Thank you for choosing us as your neighbourhood flower experts!
